Frequently Asked Questions

How long will it take for me to receive my order?

Usually all orders will take 1-2 business days to process before they are shipped. We will do our very best to get most orders out the door within 24 hours of your purchase, however during times of  high volume such as sales & promotions and or Holiday Seasons it can take the full 2 days to process your order before shipping.  We Ship via USPS. First class mail usually takes 2-5 business days not including order processing time. Priority mail takes 1-3 business days not including order processing time.  Please be advised that USPS does not guarantee First Class or Priority shipping times as they are noted as “Expected Deliver Date” on their site.

What credit / debit cards are accepted?

We currently use PayPal to process payments via the PayPal page as well as their credit card checkout system. PayPal is a safe and secure payment portal and all of your information is safe and secure as noted in PayPal’s processing a security policies. An account is not required to make purchases as you will be rerouted to PayPal’s own secure payment page at the checkout point.  We never store or have access to your payment details upon order processing. You can learn more about PayPal’s security on their Secure Payment Services page. PayPal accepts Visa, MasterCard, American Express, and Discover.

What is your Returns Policy?

All items are final sale. In the unfortunate event that something should arrive damaged, please contact me within 24 hours of its arrival so that we may arrange an immediate replacement. Please keep damaged items in its’s original unopened packaging as well as all packing materials, as this may be required for proof of damage with the carrier.

What is your Shipping Policy?

Couture Confections, LLC is NOT responsible for lost or delayed packages. To track your shipments please refer to the USPS Tracking information provided with your order.

Usually all orders will take 1-2 business days to process before they are shipped. We will do our very best to get most orders out the door within 24 hours of your purchase, however during times of  high volume such as sales & promotions and or Holiday Seasons it can take the full 2 days to process your order before shipping.  We Ship via USPS. First class mail usually takes 2-5 business days not including order processing time. Priority mail takes 1-3 business days not including order processing time.  Please be advised that USPS does not guarantee First Class or Priority shipping times as they are noted as “Expected Deliver Date” on their site.